Last updated: December 2025
At Kitemind, operated by Kite House, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect information when you use our WhatsApp automation platform powered by artificial intelligence.
We collect information you provide directly: account data (name, email, phone), your business information (business name, address, services offered), and content from WhatsApp conversations processed by our AI assistant. We also automatically collect usage data, device information, and cookies.
We use your information to: provide and improve our AI services, process and respond to WhatsApp messages on behalf of your business, train and customize the AI assistant with your business information, send you important service communications, and comply with legal obligations.
We share data with: Meta/WhatsApp (for sending and receiving messages), OpenAI (for natural language processing of our assistant), and infrastructure providers (hosting, databases). We do not sell your personal information to third parties.
We implement technical and organizational security measures to protect your information, including encryption in transit and at rest, restricted access to personal data, and continuous security monitoring. However, no system is completely secure.
You have the right to access, rectify, delete, and port your personal data. You may also object to the processing of your data or request its limitation. To exercise these rights, contact us at privacy@kitemind.io.
We retain your data while you maintain an active account with us. You may request deletion of your data at any time. Some data may be retained for longer periods to comply with legal obligations.
We use essential cookies for site functionality and analytics cookies to understand how you use our platform. You can configure your browser to reject cookies, although this may affect service functionality.
We may update this policy periodically. We will notify you of significant changes via email or through a notice on our platform. Continued use of the service after changes constitutes your acceptance.
If you have questions about this privacy policy or how we handle your data, contact us at: privacy@kitemind.io or visit our website at www.kitemind.io.